Warranty Policy
New horseboxes purchased from TrailerMart are covered by the manufacturer’s original warranty, passed through directly to you as the buyer.
Manufacturer Warranty
Warranty terms vary by brand — for example, Equi-Trek’s range carries a 2-year manufacturer warranty on new units; other brands’ terms will be confirmed on the specific product page and in your sale documentation.
What's Typically Covered
Manufacturer warranties generally cover defects in materials and workmanship under normal use.
What's Typically Excluded
- Normal wear and tear (tyres, brake components, floor matting)
- Damage from misuse, overloading beyond rated GVM, or towing with an unsuitable vehicle
- Corrosion or damage from inadequate cleaning/maintenance
- Unauthorised modifications
- Damage from accidents, collisions, or extreme weather events
Used Stock Warranty
Used horseboxes may carry remaining manufacturer warranty or a limited TrailerMart warranty where specified at the time of sale.
How to Claim
- Contact us at [email/phone] with your order reference and a description of the fault.
- We'll guide you through the manufacturer's claim process or handle it directly.
- We'll confirm expected turnaround time once the claim is logged.
Contact
Contact for warranty claims: [email] . [phone]